Privacy Policy

Drive On Demand ("we", "our", or "us") is committed to protecting the privacy of users ("you", "your") who use our platform to rent self-drive vehicles or list their vehicles for rent. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://driveondemand.in and use our services.

1. Information We Collect

a. Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Government-issued ID (e.g., Aadhaar, PAN, Driving License)
  • Address & Location

b. Vehicle & Booking Details

  • Rental dates, pickup/drop-off locations, vehicle type
  • Payment & billing information

c. Device & Technical Data

  • IP address, browser type, operating system
  • Website usage behavior (via cookies and analytics tools)
2. How We Use Your Information
  • To process bookings and manage customer accounts
  • To verify identity and ensure safe vehicle use
  • To communicate with you (e.g., booking confirmations, support)
  • To personalize and improve user experience
  • To comply with legal and regulatory obligations
  • To analyze and enhance platform performance
3. Sharing Your Information

We do not sell your personal data. However, we may share information:

  • With registered dealers to facilitate bookings
  • With payment gateways and financial partners
  • With law enforcement or regulatory authorities when legally required
  • With trusted service providers (e.g., hosting, support, analytics)

All third parties are contractually obligated to maintain data confidentiality.

4. Data Security

We use industry-standard security measures to protect your information. While we strive for robust protection, no method of transmission or storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Track and analyze website usage

You may disable cookies through your browser settings, but this may impact certain features.

6. Your Rights

As a user in India, you have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Withdraw consent or request deletion (subject to legal obligations)
  • Lodge complaints with applicable data protection authorities

To exercise these rights, contact us at: support@driveondemand.in

7. Data Retention

We retain your data only as long as necessary for:

  • Providing our services
  • Fulfilling legal, regulatory, or business requirements
8. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices. Please review their respective policies before sharing any data.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised Effective Date.

11. Contact Us

For any questions, concerns, or data-related requests, please reach out:

support@driveondemand.in

https://driveondemand.in